Under Irish and EU law, you are entitled to certain rights when returning goods:
a. Right to Return Faulty Goods
If a product is faulty, not fit for purpose, or does not match its description, you are entitled to a repair, replacement, or refund.
These rights apply for a reasonable period after purchase and are not affected by warranties or guarantees.
b. Cooling-Off Period for Online Purchases
If you purchase goods online or by phone, you have the right to cancel and return your order within 14 days of receiving the goods. This right applies to most goods but excludes custom or personalized items.
a. In-Store Purchases
Products must be returned within 14 days of purchase.
Items must be in their original condition, unused, and accompanied by proof of purchase (e.g., receipt).
b. Online Purchases
Items must be returned within 14 days of notifying us of your intent to cancel.
Items must be returned in their original condition, including packaging, manuals, and accessories.
c. Exclusions
The following items are non-returnable, unless faulty:
Custom-made or personalized products
Items such as reeds, strings, or earplugs (for hygiene reasons)
a. In-Store Returns
Bring the item to our store at [Insert Store Address] along with proof of purchase.
A team member will assist you with processing your return.
b. Returns by Post (Online Purchases)
1. Contact us at [Insert Email Address] or [Insert Phone Number] to notify us of your return.
2. Securely package the item, including proof of purchase and any accessories.
3. Send the package to: The Jam Music Company, 56 South Main Street, Naas, Co. Kildare, Ireland
Customers are responsible for return shipping costs unless the item is faulty or not as described.
We recommend using a tracked service to ensure safe delivery.
Refunds will be issued to the original payment method within 14 days of receiving the returned item.
For faulty goods, refunds will include any delivery charges paid at the time of purchase.
If you would like to exchange an item, please contact us to confirm stock availability. Exchanges are subject to the same conditions as returns.
If you feel your rights have not been upheld, you can contact the Competition and Consumer Protection Commission (CCPC) or use the EU’s Online Dispute Resolution (ODR) platform (https://ec.europa.eu/odr).
For any questions or assistance regarding returns, please contact us:
Phone: 045 883788
Email: sales@jammusiccompany.ie
Thank you for choosing The Jam Music Company. Your satisfaction is our priority!
